HPE offers IT service management (ITSM) certification and ITIL© training that equips IT pros with the knowledge and skills to optimize their IT environments.

IT Service Management & ITIL Training | Education Services: HPE

IT Service Management & ITIL Training

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Improve your organization's efficiency and effectiveness with affordable training that teaches IT best practices.

HPE IT Service Management (ITSM) training and certification

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Transform your business with ITSM training

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To stay competitive in an increasingly fast-paced, evolving, and complex digital environment, organizations need to change how they operate and serve customers. Businesses must be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. IT services plays a critical role in ensuring that businesses can handle these changes, making it more important than ever that teams learn the skills necessary to manage IT services.

With training from HPE Education Services, students learn best practices for developing, implementing, managing, and supporting their organizations' IT services. Our ITSM catalog includes courses on DevOps and project management, as well as certification training for ITIL® 4, PRINCE2®, and EPI IT Training Framework©. Find affordable training that will help boost productivity and ensure that your IT services are operating optimally.

Transform your service management with a custom solution for your organization—<a href="../contactus.html">contact us</a> to discuss your needs.

Gain competitive advantage with ITSM training

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Don’t miss this webinar demoing the <a href="https://www.hpe.com/psnow/doc/a50007286enw" target="_blank" style="font-family: 'Metric Semibold', Arial, sans-serif;">Digital Transformation Simulation</a>, an immersive, virtual strategy course that offers expert insight on successful digital transformation. Through this unique learning experience, learners discover the core components of digital transformation and make strategic decisions with enterprise-wide impact.

Learn by doing with the Digital Transformation Simulation

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Our ITSM courses are designed to help your business navigate the increasingly fast-paced and complex IT environment. Certification training* provides the skills needed to pass certification exams, enabling you to support and manage your organization's IT services with demonstrated knowledge and improved efficiency. Click on a course title to see detailed course data sheet, including course outline (PDF).

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Course Title

Introduction to DevOps

HPE DevOps Essentials

DevOps

Certified Information Technology Operator (CITO)

Certified Information Technology Manager (CITM)

The EPI IT Training Framework© is a vendor-neutral competency-based IT Training Framework for IT professionals to keep up-to-date and remain relevant in the industry.

EPI IT Certification

HPE Digital Learner Bronze 1 Year Subscription Service

HPE Digital Learner Silver 1 Year Subscription Service

HPE Digital Learner Gold 1 Year Subscription Service

HPE Digital Learner Subscription Service

ITIL® 4 Foundation

ITIL® 4 Foundation eLearning

ITIL® 4 Foundation with RUN-IT Simulation

ITIL® 4 Specialist: Create, Deliver and Support (CDS)

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: High-Velocity IT

ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

ITIL® 4 Leader: Digital and IT Strategy (DITS)

ITIL® 4 Specialist: Acquiring and Managing Cloud Services

ITIL® 4 Specialist: Sustainability in Digital and IT

ITIL® 4 Specialist: Business Relationship Management

ITIL® 4 Specialist: Monitor, Support and Fulfill

ITIL­­® 4 Specialist: Plan, Implement and Control

ITIL® 4 Specialist: Collaborate, Assure and Improve

Run-IT Simulation

Digital Transformation Simulation

IT Service Management—Jumpstart Workshop

Applied Service Management Workshop Series

The ITIL certification scheme provides a modular approach to the ITIL framework. ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation.

ITIL® 4 Certification

ITIL® 4 Managing Professional with Foundation Bundle

ITIL® 4 Managing Professional Bundle

ITIL® 4 Strategic Leader Bundle

ITIL 4 Certification Bundles

Race to Results Simulation (1 day)

The ITIL certification scheme provides a modular approach to the ITIL framework. ITIL helps organizations and individuals to gain optimal value from IT and digital services.

ITIL Overview

Project Management Professional (PMP®) Certification Prep Boot Camp

PRINCE2® Foundation 6th Edition

PRINCE2® Practitioner 6th Edition

PRINCE2® Foundation and Practitioner 6th Edition

PRINCE2® 7 Foundation

PRINCE2® 7 Practitioner

The Project Management Professional (PMP)® is the world's leading project management certification. PRINCE2® provides guidance that gives individuals and organizations the essentials of running a project.

Project Management / PRINCE2® Certification

Service Integration and Management (SIAM®) Foundation

Service Integration and Management (SIAM®) is a methodology that enables organizations to integrate multiple service providers (business services as well as IT services) to provide a single business-facing IT organization.

Service Integration and Management (SIAM®) Certification

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Keep your ITIL and PRINCE2 certifications up to date PeopleCert now requires that candidates renew their Global Best Practice certification, including ITIL and PRINCE2, within three years of the original date of issue. If you obtained your certification prior to 30 June 2020, you have until 1 July 2023 to renew your certification(s). If you do not renew, your listing on the Successful Candidates Register and Candidate Verification Service will indicate that your certification is out of date. For more Information on renewal options, visit the <a href="https://www.peoplecert.org/ways-to-get-certified/keep-your-certification-current" target="_blank" style="text-decoration: none;color:inherit;">PeopleCert</a> website. You can find ITIL and PRINCE2 certification training courses on our <a href="../schedule.html" style="text-decoration: none;color:inherit;">course schedule</a>.

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HPE is an Accredited Training Organization as well as an Approved Examination Organization for ITIL® and PRINCE2® for PeopleCert on behalf of AXELOS.

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

* Certification training courses are designed to prepare learners for certification exams. Completion of training does not guarantee certification. Certification exams are included with ITIL® 4, and PRINCE2® courses.

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ITIL® 4

Learning paths are a sequence of courses designed to expand proficiency in a specific subject. Further your skills by following one of our curated learning paths, created by qualified HPE experts.

Expand your skills with curated learning paths

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Get unlimited access to ITSM courses and more with HPE Digital Learner – Silver

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The HPE Digital Learner subscription service delivers a continuous learning channel—anytime, anywhere. It provides unlimited access to new and refreshed content throughout the subscription. Silver and Gold subscription levels include comprehensive training for a variety of ITSM-related certifications and subjects. Below are just a few examples of training available with <a href="../marketing/digital-learner-landing.html#digital_learner_packages">HPE Digital Learner Silver and Gold subscriptions</a>:

Certification prep: Project Management Professional (PMP)® - PMBOK® Guide, PMI Agile Certified Practitioner (PMI-ACP)®, ITIL® 4 Foundation, Certified Associate in Project Management (CAPM)®

Course topics: ITIL® and ITIL® 4, PRINCE2®, Agile development, project management, Scrum<

HPE Digital Learner – Silver also offers training on HPE technology, industry IT, personal development, business skills, and more.

ITSM training on HPE Digital Learner – Silver

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<ol style="padding-left: 15px; margin: 0;"><li style="padding-bottom: 10px;padding-left: 8px;">Learn HPE and in-demand IT industry technologies from expert instructors.</li><li style="padding-bottom: 10px;padding-left: 8px;">Build career-advancing power skills.</li><li style="padding-bottom: 10px;padding-left: 8px;">Enjoy personalized learning journeys aligned to your company’s needs.</li><li style="padding-bottom: 10px;padding-left: 8px;">Choose how you learn: <a href="https://education.hpe.com/ww/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">in-person</a>, <a href="https://education.hpe.com/ww/en/training/ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">virtually</a>, or <a href="https://education.hpe.com/ww/en/training/elearning.html" style="text-decoration: underline #00B388;color:inherit;">on-demand</a>—anytime, anywhere.</li><li style="padding-bottom: 10px;padding-left: 8px;">Sharpen your skills with access to real environments in <a href="https://education.hpe.com/ww/en/training/vlabs.html" style="text-decoration: underline #00B388;color:inherit;">virtual labs</a>.</li></ol>

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation. Benefits

5 reasons to choose HPE as your training partner

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Training pays off! With HPE Knowledge Club*, you earn points for completing qualifying courses through HPE Education Services. Your points can add up to big rewards. Get started today. * Not available in all countries; see the <a href="../faq.html#knowledge-club-faq" style="text-decoration: underline #00B388;color:inherit;">HPE Knowledge Club FAQ</a> for more information.

Learn—and earn—with HPE Knowledge Club

Find out how to earn the Fast Start - DevOps badge—at no extra cost—when you complete one of the required courses. Badges can be easily shared with your professional network, providing a simple way to share and validate your skills and knowledge.

Show off your technical prowess with a digital badge

Take advantage of flexible course formats, including live <a href="../ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">virtual instructor-led training (VILT)</a> courses; traditional <a href="../ilt-vilt.html" style="text-decoration: underline #00B388;color:inherit;">classroom training (ILT)</a>; <a href="../elearning.html" style="text-decoration: underline #00B388;color:inherit;">eLearning</a>; and anytime, anywhere learning with <a href="../marketing/digital-learner-landing.html" style="text-decoration: underline #00B388;color:inherit;">HPE Digital Learner</a>. Schedule the training you need in the way that works best for you and your business.

Discover the convenience of HPE Training Credits

Learning designed around your schedule

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Need assistance with course selection or have general questions? We’re here to help!
Our experts can answer your questions about course schedules and arrange customized training solutions for your business.

How can we help?

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Our new course offers an ITSM experience where you make decisions and get instant feedback on the business impact.

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